Host/Hostess - The Reserve (Harrah's Joliet)

Responsibilities

• Welcomes guests, seats them at tables or lounges, and helps to ensure quality of ability and service.
• Responsible for key security by properly adhering to key checkout procedures.
• Warmly greet and acknowledge all guests upon arrival, using their first and/or last name when appropriate to provide a personalized experience.
• Manage reservations, waitlists, and guest seating while maintaining an efficient flow of the dining room.
• Escort guests to their tables, present menus, and ensure they are comfortably seated.
• Provide guests with accurate information regarding menu offerings, daily specials, promotions, and restaurant amenities.
• Cook up with managers, servers, and kitchen staff to ensure timely seating and exceptional guest service.
• Maintain a clean, organized, and welcoming host stand and entrance area at all times.
• Thank guests sincerely as they depart and invite them to return, ensuring a memorable first and last impression.
• Completes all other duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Must possess a positive attitude and demonstrate effective teamwork skills.
• Must be 18 years of age or older.
• Previous restaurant hosting experience is required, preferably in a steakhouse or fine dining setting; cash handling experience is preferred.
• Neat and clean appearance.
• Exceptional communication, interpersonal, and customer service skills.
• Must be punctual, have good work ethics, and be a reliable person with a can-do positive attitude.
• Must be flexible with schedule to work holidays and weekends.

Additional Requirements

• Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs.
• The position requires 90% standing and 10% walking.
• Requires some pushing and twisting.
• Requires some bending, kneeling, climbing, stooping, and frequent reaching above and below shoulders.
• Must be able to work in areas containing secondary smoke.
• Must be able to respond to touch, speech, smell, aural and visual cues.
• Fast-paced environment involving constant public contact.
• Must be able to stand and exert fast-paced mobility for long periods of time.

Pay & Benefits

• $16.00 per hour.
• Employment Type – Part Time.
• Shift Details: Swing Shift: 3:00 pm - 11:30 pm (Thursday – Sunday).
• Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.
• Benefits Package: 401(k) retirement plan to help you save for the future, Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs, Education Assistance program to support your professional development and continuous learning, Exclusive Team Member Discounts as a recognition of your valuable contribution to the team.