Host / Hostess / Reception

Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun—and doing something fun—together.

About the role

Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. The Reception position is responsible for greeting guests with a warm welcome, guiding the guest safely into and throughout the venue, checking in reservations, seating guests within the venue to dine, and guiding guests through the fun and excitement of the Puttshack experience. Your energy and enthusiasm as you interact with our guests help set the tone for an amazing experience.

Schedule

• Venues are open 7 days/week, typically from 11am–1am with some variations
• Schedules are variable, ranging from 15 to 30 hours per week based on business needs and individual availability
• Flexibility is valued; preferences may not always be guaranteed

Responsibilities

• Bring your “A” Game each and every day
• Greet guests with positive energy and get them excited to play
• Assist with general cleanliness of the reception, cloakroom, and guest services area
• Assist guests with checking in their belongings to the cloakroom
• Assist guests with gameplay check-in at the kiosks
• Guide guests to seating areas and deliver menus
• Answer questions and address any issues with a friendly demeanor
• Comply with all safety and sanitation guidelines and procedures
• Take direction and be a team player
• Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook
• Perform other projects or duties as assigned, including but not limited to side-work, opening, and closing duties

Requirements

• Must be 18+ years of age to apply
• Prior experience in hospitality, customer service, or related field
• High standards of guest service
• Good communication skills and ability to problem solve
• Friendly and upbeat demeanor when interacting with guests and team members
• Ability to safely and effectively communicate in order to perform and follow job requirements

Physical Requirements

• Ability to stand and walk for an entire shift and move safely through all areas of the venue, which may include stairs, uneven or slick surfaces
• Ability to move and lift up to 10 pounds frequently, and occasionally move and lift up to 30 pounds
• Work in confined, crowded space with high noise levels and various temperature levels

Benefits

• Competitive pay
• Health, dental, and vision coverage (eligibility varies by position and tenure)
• 401(k) matching
• Life Insurance
• Paid time off (PTO)
• Associate discounts—FREE mini golf and 50% off meals

Benefits eligibility and offerings may vary by location or position. Some benefits are immediately available to part-time or variable-time associates, while others require completion of initial employment periods.