Host / Hostess / Reception

About the role

Puttshack USA, headquartered in Chicago, IL, opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack uses ground-breaking technology to elevate the game while serving world-class food and a full bar in a cool environment. The Puttshack experience is about having fun together. Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience.

Responsibilities

• Greet guests with positive energy and get them excited to play
• Assist with general cleanliness of the reception, cloakroom, and guest services area
• Assist guests with checking in their belongings to the cloakroom
• Assist guests with gameplay check-in at the kiosks
• Guide guests to seating areas and deliver menus
• Answer questions and address any issues with a friendly demeanor
• Comply with all safety and sanitation guidelines and procedures
• Take direction and be a team player
• Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook
• Other projects or duties as assigned, including but not limited to side-work, opening, and closing duties

Requirements

• Must be 18+ years of age to apply
• Prior experience in hospitality, customer service, or related field
• High standards of guest service
• Good communication skills and ability to problem solve
• Friendly and upbeat demeanor when interacting with guests and team members
• Safely and effectively communicate in order to perform and follow job requirements

Physical Requirements

• Ability to stand and walk for an entire shift and move safely through all areas of the venue, which may include stairs, uneven or slick surfaces
• Ability to move and lift up to 10 pounds frequently, and occasionally move and lift up to 30 pounds
• Work in confined, crowded space with high noise levels and various temperature levels

Benefits

• Competitive pay
• Health/dental/vision coverage
• 401(k) matching
• Life Insurance
• PTO
• Associate discounts – FREE mini golf and 50% off meals

Benefits eligibility and offerings may vary by location or position. Some of the above benefits are immediately available to part-time or variable-time associates, whereas others become available after completing initial employment periods. Please consult with the hiring team for more details.