Host/Hostess- Pier Top PT

Responsibilities

• Warmly greet guests upon arrival at the cocktail lounge, providing a personalized and hospitable welcome.
• Aid guests with seating arrangements, considering their preferences and group size, to ensure a comfortable and enjoyable experience.
• Manage the waitlist during peak hours, providing accurate wait time estimates and keeping guests informed of their status.
• Maintain a tidy and organized hostess station, including menus, reservation books, and seating charts, to facilitate smooth operations.
• Communicate effectively with servers and bartenders to coordinate seating assignments and ensure timely service for guests.
• Monitor the flow of guests in the lounge, anticipating and addressing any potential service issues or guest concerns.
• Assist with answering phone calls, taking reservations, and providing information about the cocktail lounge and resort amenities.
• Uphold the resort's standards of professionalism, courtesy, and hospitality at all times while interacting with guests and colleagues.
• Collaborate with other departments, such as food and beverage and guest services, to enhance the overall guest experience.
• Oversee guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line, and front-of-the-house employees.
• PRACTICE EFFECTIVE LISTENING: SEEK TO UNDERSTAND.
• Perform related duties as required.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Adhere to proper grooming, dress and uniform standards as set forth by Resort policy.
• Be courteous to all guests and coworkers.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook.
• Maintain complete knowledge of all outlet offerings.

Qualifications

• Energetic, enthusiastic, and motivated individual.
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• High School Diploma or GED recommended.
• Some College experience or Degree recommended.
• Minimum of one year Host or related experience required.