Host/Hostess - Luke's 32 Bridge

About the role

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The Host/Hostess greets guests upon arrival, informs guests of their wait time, monitors a waiting list, shows guests to their table, and bids guests farewell as they leave. The goal is to provide customers with a memorable experience that accelerates business development.

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact.
• Inform guests of current promotions and who will be serving them.
• Be alert and observant in the dining room to assist servers by informing them of patron needs.
• Collaborate with servers, food runners, and bar staff to support best-in-class service.
• Access and operate business applications for communication with fellow team members (e.g., email, chat/text messaging).
• Work with complaints or problems with a positive attitude.
• Promote customer loyalty.
• Maintain a tidy and clean entry and greeting area.

Requirements

• High School Diploma or equivalent preferred.
• 18+ years of age.
• Minimum of 6 months in restaurant and/or host-related positions preferred.
• Minimum of 6 months of experience in customer service preferred.

Schedule

• Part-time (less than 30 hours per week), with potential to exceed 30 hours including overtime when approved by management.
• Varied shifts including days, nights, weekends, and holidays.

This role involves constant public contact. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.