Host/ Hostess at Residence Inn Raleigh - Downtown

About the role

Summit Hospitality Group is seeking a Host/Hostess to manage first impressions according to brand policies and procedures. This visible hospitality role requires attention to detail, friendly service, cost control, people management, and a sense of urgency. This is an hourly position.

Qualifications

• Previous experience in hotel/restaurant with major brand (Marriott, Hilton, Hyatt) preferred
• Minimum 2+ years' experience in high volume polished casual setting
• Exceptional people skills with ability to train others quickly and efficiently
• Proficient with inventory control and people management
• Professional communication skills both verbal and written (English Proficiency)

Responsibilities

• Arrive at work with the full first hour devoted to restaurant readiness prior to opening
• Prepare all floor plans and designate server/buddy zones for optimal guest experience
• Prepare the host/hostess stand with relay radio systems fully charged and ready to communicate with other hostess staff as reservations and walk-ins enter the hotel and arrive to the 7th floor
• Maintain a continuous reservation waiting list
• Arrange Open Table reservations and map out a server ready plan for staggered tables, designating all hospitality areas based on guest notes, server strengths, special occasion parties, groups, and tours for smooth shift
• Remain cognizant of flow of service and adjust continuously including turning tables, pre-bussing, and cleaning tables to reset upon guest expectation
• Constantly check-in with lead, supervisor, or management and escalate guest complaints to management team only
• Set up hostess stand and ensure all notes, relays, and management are confirmed with your close and reset for the following shift
• Always monitor guest satisfaction levels throughout the shift by circulating the floor
• Maintain uniform: constant smile, business casual attire, no lavish facial piercings or hair coloring, visible tattoos tasteful or hidden upon request
• Greet guests during frequent visits to elevator, restaurant, or special occasion area
• Assist with storage areas, breakdown of restaurant and/or bar responsibilities, and final check on guest experience before closing reservations or adhering to walk-ins and guest wait list
• Ensure memorable guest experiences from start to finish with red carpet commitment and greet every guest upon arrival and departure
• Assist with finishing the last hour of service by ensuring service staff are set up for success with restock of glassware, water, B&B dishes, silverware rollups, and cleanliness of tables for next shift, especially if brunches or banquets occur the next business day

Work environment

• Flexible schedule including early mornings on weekends, early afternoon for weekdays, and flexibility to work banquets and food run as necessary
• Valid Driver's license and SS Card, Birth Certificate, or Passport
• Food Handling certifications as required by applicable law
• Able to sit, stand, walk, lift, bend, and reach for extended periods of time
• Able to lift 50 lbs.

Benefits

• Vacation/Personal time for Fulltime Associates
• Insurance benefits: Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime Associates
• Hotel Discounts