Host/Hostess, Alteno

About the role

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Responsibilities

• Greet and escort guests to tables in a gracious and professional manner.
• Interact with guests and fellow staff members in a polite, courteous, and hospitable manner to ensure all guests have an exemplary dining experience.
• Greet and acknowledge VIPs in a professional manner.
• Control the flow of guests coming into the restaurant and bar.
• Anticipate guest needs and respond appropriately with a sense of urgency.
• Maintain a proactive approach to solving any guest questions or problems.
• Bid farewell to guests, using their name, and encouraging them to return to the restaurant.
• Maintain a clean and sanitized work environment.
• Answer phone calls and direct them to the appropriate department.
• Assist in supervising food servers, bussers, and food runners as it relates to guest contact and table information.
• Oversee daily restaurant reservations and pre-assigns seating when necessary.
• Communicate with management regarding special orders, cake orders, special requests, and VIP requests.
• Stay informed about all hotel facilities, amenities, and dining outlets to provide accurate information to guests.
• Shut down podium and reorganize host stand at end of a shift.
• Ensure compliance of all procedures and policies set forth by the company, division, and Health Department.
• Perform all opening and closing duties as assigned.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

Qualifications & Skills

• Prior host experience preferred
• Organized and proficient at multitasking
• A reliable team player willing to learn and adapt to new situations
• Proficient in verbal and written English communication
• Strong communication and customer service skills
• Able to stand for long periods of time
• Flexible to meet the demands of a 24-hour operation

About You...

Passionate about hospitality and food and beverage with previous similar work experience. Basic knowledgeable of banquet operations, a team player, hard worker, and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.