Host - Gjelina NYC

About the role

The Host/Hostess is the main point of contact with guest interaction. They greet guests upon arrival, manage a waiting list, enter guest names into the computer/reservation system, show guests to their table, and bid guests farewell as they leave. This role also includes making bookings and delivering a delightful yet efficient reservations service.

Responsibilities

• Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
• Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
• Adhere to all health, safety, alcohol control and sanitation protocols.
• Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes.
• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Serving guests at tables or in waiting areas.
• Assigning guests to tables they prefer (110 seats) while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• Supporting the management team in all aspects of in-house service and events.
• Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
• Assist others with stations when needed.
• Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics.
• Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
• Supporting the management team in all aspects of in-house service and events

Qualifications

• Minimum 1-2 years restaurant or related experience (preferred).
• Ability to understand and follow written and verbal instructions.
• Ability to use all relevant items of equipment.
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
• Ability to use the restaurant point of sale and or reservation system.
• Ability to keep calm when faced with any unusual situations.
• Ability to perform the essential functions of the job.
• Knows basic math and measurements.
• Able to take and follow directions.
• Able to work in a team environment.
• Able to work calmly and effectively under pressure.
• Must have problem-solving abilities, be self-motivated, and organized.
• Able to work in a fast-paced environment.
• Neat, clean, and professional appearance.
• Have a flexible schedule, including weekends and nights.
• Exhibit a sense of urgency at all times.
• Willingness/ability to work on your feet for extended period time.
• Has a level of enthusiasm, self-confidence, and self-motivation.