Host/ess (Part-Time)

About the role

We have an opening for a part-time Host/Hostess at ARIA, an artisanal American cuisine restaurant on the hotel's second floor. As a Host/Hostess, you set the tone for our guests as you lead them to their table for a delectable meal.

Responsibilities

• Greet guests, check reservations, and log arrivals.
• Answer phones and manage voicemail.
• Escort guests to their table, provide menus, and introduce their server.
• Maintain cleanliness of the work area.
• Handle reservations and arrangements for restaurant functions.
• Assist wait staff and bus staff as needed.
• Help with BEOs for private functions.
• Perform other duties as assigned.

Requirements

• No prior experience required; prior hospitality experience preferred.
• Afternoon/Night availability.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner, providing proactive solutions.
• Ability to read, speak, and write the English language to fully comprehend guest requests, memos, and reservations.
• Maintain a clean environment and ensure area is always organized.
• Ability to remember, recite, and promote a variety of menu items and multi-task.
• Ability to move through a crowded room to seat guests.
• Ability to work POS system; OpenTable and cash handling experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and work under pressure.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Discounted parking and bus pass program.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer between properties while maintaining service with the company.
• Paid time off.

Pay

$16.00 - $17.00 / hour.

About us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Our properties are known for their unique character and style, with Saint Kate – The Arts Hotel offering a modern, luxury experience with artistic flair in Milwaukee's Theater District.