Host/ess

Welcome to Pyramid Global Hospitality, where people come first. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

About Our Property

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service.

What You Will Have an Opportunity To Do

Host/ess Dellshire Resort Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Host/Hostess is the first point of contact for our guests, creating a welcoming and elevated first impression that reflects the luxury and family-adventure spirit of Dellshire Resort. This position is responsible for greeting guests warmly, managing reservations and seating flow efficiently, and ensuring that every guest begins their dining experience with exceptional hospitality and attention to detail.

Why You’ll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

• Greet guests with enthusiasm and professionalism upon arrival.
• Manage reservations, waitlists, and table assignments to optimize dining room flow.
• Escort guests to tables and present menus, introducing server as appropriate.
• Communicate estimated wait times and ensure accurate guest updates.
• Answer phone calls, take reservations, and provide accurate information about the restaurant and resort.
• Aid in maintaining cleanliness and organization of the host stand, entrance, and lobby area.
• Cook up with servers, server assistants, and management to ensure efficient guest seating and turnover.
• Support team members during peak service by resetting tables and assisting as needed.
• Maintain a composed, gracious demeanor in high-volume settings.
• Uphold Dellshire Resort’s standards of service, presentation, and guest engagement at all times.

Who You Are

• Previous experience as a host/hostess or in a guest service role preferred.
• Strong interpersonal and communication skills with a naturally friendly and professional presence.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Basic computer and POS knowledge preferred (OpenTable or similar system experience a plus).
• Must be 16 years of age or older.
• Flexible availability, including evenings, weekends, and holidays.

Note

This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Compensation Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.