Host - Casino

Responsibilities

• Ensure consistent high-quality service to all our team members and guests.
• Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Evaluate and rate guests’ play to issue comps.
• Maintain and manage a designated block of guests and meet established goals.
• Implement programs to increase rated play in table games and slots.
• Communicate verbally and in writing with guests regarding available services, promotions, and special events.
• Review all departmental activity with Marketing Manager.
• Timely communicate all player development issues.
• Facilitate communication between guests and other departments when necessary.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week or predetermined targeted goal.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Complete all government reporting.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Sure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Qualifications

Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.

Requires the ability to manage multiple priorities in a fast-paced environment.

Must be able to maintain a flexible work schedule.

All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.