Host - Casino

Responsibilities

• Regularly participate in departmental and company meetings and trainings.
• Strive to exceed guest expectations by delivering outstanding customer service.
• Greet on arrival and regards on departure to Guests visiting in a warm and inviting manner.
• Must adhere to all Standard Operating Procedures (SOPs).
• Greet internal and external guests in a warm tone and smile, with eye contact.
• Present and maintain a professional appearance and attitude.
• Must be detail oriented and focused on the guest’s overall experience.
• Maintain confidentiality and security of company and guest information.
• Strong telemarketing skills and willing to make cold calls to potential and existing guests.
• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• Display excellent interpersonal skills in regard to working with diverse people and levels of authority.
• Multi-task to ensure tasks are completed accurately and in a timely manner, with minimal supervision, and show a sense of urgency no matter what the business volume.
• Communicate effectively with all internal and external guests while showing dignity, kindness, and respect to guests and Team Members.
• Sure all departmental documents are accurate, legible and complete.
• Learn and implement all rules, laws, regulations, Internal Controls, and policies pertaining to the Player Development department.
• Must be able to apply knowledge gained from training, education and work experience.
• Must be friendly and courteous at all times.
• Must be able to apply customer service standards as directed.
• Able to satisfactorily complete assignable work requested by the Shift Manager

Qualifications

• None specified

Skills

• Telemarketing skills
• Excellent interpersonal skills
• Customer service standards

Benefits

• None specified

Pay

Target Salary Range: 45,000-50,000 USD Yearly Salary