Host/Cashier - Jade - Reserve

Reports to: Restaurant Manager | Department: Food and Beverage | Shift: Varies

About the Role

The Host/Cashier maintains the restaurant-seating chart and ensures that guests are evenly distributed throughout open stations. They greet guests at the entrance and seat them as quickly as possible. They assist management staff in coordinating all employees to ensure efficient service to guests, performing job responsibilities satisfactorily according to department standards. Adheres to all company, safety, and department policies and procedures. Fosters teamwork and provides excellent guest service, anticipating guest needs to exceed expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications

• High School Diploma or GED
• 1 year of hotel/restaurant Host experience
• Must be at least 18 years of age
• Valid Clark County Health Card
• Valid Las Vegas Alcohol Awareness Card (TAM Card)

Skills

• Friendly, professional demeanor and ability to work effectively with all team members
• Clear verbal, listening, and written communication for smooth guest interactions and accurate information sharing
• Neat, clean, and well-groomed appearance at all times
• Familiarity with the menu, preparation procedures, and pricing to answer guest questions confidently
• Ability to perform simple calculations for billing, change, and split checks accurately

Responsibilities

• Greet guests promptly at the door, assess their needs, and seat them according to established guidelines
• Ensure dining room employees know their assigned stations and partners
• Distribute guests evenly across sections and adjust seating based on service levels
• Implement dining room break schedules and administer work schedules as directed by management
• Accurately handle money, process payments (cash, credit, room charges), and operate the POS system (Micros) in compliance with hotel cash handling procedures
• Maintain guest focus while performing duties
• Periodically check with guests to ensure satisfaction and assist staff with taking food and non-alcoholic beverage orders when needed
• Notify management of any dining room issues
• Follow directions carefully and seek clarification when necessary
• Move throughout the restaurant during the entire shift to monitor guest needs and support team operations

Essential Job Functions

The physical demands described here reflect the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities in compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330.

• Work is performed in a restaurant environment and other locations throughout the property
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
• The noise level in the work environment is usually moderate; on the casino floor, it increases to loud
• Smoking is permitted in casino areas consistent with Nevada state regulations
• Ability to verbally communicate effectively with guests and coworkers
• Ability to stand and walk for extended periods (five hours or more)
• Comfortable working in a fast-paced, upscale environment
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs
• Requires eye/hand coordination
• May require use of standard office equipment (Micros System)
• May require basic math with the ability to distinguish letters, numbers, and symbols
• Ability to comply with policies and procedures, job descriptions, daily memorandums, chemical labels (SDS), and other instructions
• Exposure to cleaning chemicals