Host/Cashier

Job Overview

The Host/Cashier is responsible for welcoming and seating guests in a professional, friendly, and efficient manner to ensure a positive first impression and smooth dining experience. This role manages reservations, coordinates guest flow, and maintains an organized seating process to support optimal restaurant operations. The Host / Hostess serves as the first point of contact for guests and plays a key role in delivering exceptional hospitality and service standards. This position operates in a fast-paced restaurant environment requiring constant movement, guest interaction, and coordination with front-of-house and kitchen teams.

Job Responsibilities

• Guest Greeting & Seating
• Welcome and greet guests in a warm, friendly, and professional manner
• Seat guests promptly while balancing table availability and section rotation
• Present menus and ensure they are clean and presentable
• Maintain an accurate waitlist and communicate wait times clearly
• Reservations & Guest Flow Management
• Handle reservations in person and by phone with professionalism
• Cook up seating to ensure efficient table turnover and guest satisfaction
• Communicate with kitchen and service staff to manage guest flow effectively
• Monitor table status and section assignments throughout service
• Guest Communication & Service Support
• Answer phones and respond to guest inquiries using professional language
• Provide information about restaurant offerings, property amenities, and services
• Maintain knowledge of resort events, dining options, and promotions
• Aid with guest requests and ensure a welcoming environment
• Cleanliness & Organization
• Maintain cleanliness and organization of the host stand and podium area
• Ensure menus are clean, stocked, and properly organized
• Keep coat check and surrounding entry areas neat and presentable
• Maintain a polished and professional appearance at all times
• Team Support & Flexibility
• Assist restaurant staff with guest-related needs as required
• Support other food and beverage departments when needed
• Contribute to overall smooth restaurant operations during peak service periods

Job Requirements

• Education: High school diploma or equivalent required
• Experience: Minimum 1 year of restaurant or hospitality experience required; experience in guest-facing or front-of-house roles preferred
• Skills And Abilities:
• Excellent communication and interpersonal skills
• Pleasant, positive, and professional demeanor
• Strong customer service and guest engagement skills
• Ability to multitask in a fast-paced environment
• Knowledge of seating flow, table management, and guest rotation principles
• Ability to handle reservations and phone inquiries professionally
• Familiarity with restaurant and property services and amenities
• Strong organizational skills and attention to detail
• Ability to maintain cleanliness and presentation standards
• Team-oriented with willingness to assist across departments
• Certifications: None required (food safety training preferred)
• Travel required: No travel required; position is fully property-based
• Physical Requirements:
• Constant to frequent standing and walking throughout shift
• Frequent bending, reaching, crouching, balancing, and gross motor movement
• Occasional sitting, pushing/pulling, and use of fine motor skills
• Frequent lifting/carrying up to 25 lbs.; occasional lifting up to 50 lbs.
• Ability to remain on feet for entire shift in a fast-paced environment
• Ability to safely navigate high-traffic entry and dining areas