Host/Cashier

Job Description

Provide timely and courteous guest service consistent with the company's guest service culture
Greet guests with a warm welcome and promptly escort them to their seats
Accurately manage assigned bank, obtain change as needed, and notify surveillance when transporting funds
Answer phones professionally, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable

Essential Functions and Responsibilities

Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems
Assist guests with information regarding hotel services, features, and local attractions
Ensure cleanliness and readiness of the entrance, tables, menus, and stations; report and correct deficiencies
Recognize and accommodate VIP arrivals and special requests
Provide friendly departing remarks and invite guests to return
Show sound judgment under pressure and strong organizational skills
Maintain confidentiality of guest information and company data
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Qualifications

6 months of experience in a full-service dining venue preferred
Ability to follow instructions and complete tasks accurately in a fast-paced environment
Strong communication skills and willingness to work as part of a team
Committed to fostering a respectful, inclusive, and safety-conscious work environment

Requirements

At least 18 years of age
High school diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Physical Requirements

Occasionally push/pull up to 25lbs.
Occasionally lift and/or carry up to 25lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Frequently standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

Potential Conditions
Indoor
Noisy
Bright flashing lights
Extreme Heights
Extreme hot cold temperatures
Slippery surfaces
Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.