Host / Cashier

About the role

Driftwood Hospitality Management’s company culture empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. The company is renowned for its fully integrated approach to hospitality services with outstanding client service. The team consists of top talent in the hospitality industry.

Job Summary: To greet guests upon entrance to outlet, direct guests to appropriate seating and ensure guest satisfaction.

Responsibilities

• Provide arriving guests with a prompt, gracious greeting and seat them comfortably with menus.
• Take reservations by phone and in person, providing helpful, accurate responses to inquiries.
• Ensure that tables are clean and set before seating guests and maintain seating charts for station rotations.
• Tidy the service podium, keeping it organized, and maintain a supply inventory.
• Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Fold napkins for all meal periods throughout the day to maintain an adequate supply.
• Stock and maintain service stations with the proper supplies before, during and after each shift.
• Assist servers in the delivery of orders and pre‑bus tables.
• Perform other duties as requested, such as cleaning unexpected spills, or special guest requests, to ensure total satisfaction.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report unsafe conditions to supervisor/manager.
• Report accidents, injuries, near‑misses, property damage or loss to supervisor/manager.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Maintain a neat, clean and well‑groomed appearance (standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assist other restaurant personnel when needed.

Qualifications

• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card or be in the process of being certified.
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift; lift thirty (30) pounds.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
• Constant standing & walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts