Host

About the role

Be the first smile families see — and set the tone for their entire visit. As a Host, you’re often the first point of contact for families arriving at Waterworks Aquatics. You create a welcoming, organized, and positive lobby experience while helping families navigate their visit with ease.

Responsibilities

• Greet families warmly and create a positive first impression.
• Answer questions about facility layout, lesson logistics, programs, and amenities.
• Direct families to lessons or the front desk for account-related assistance.
• Help manage lobby flow and expedite lines during peak times.
• Auxiliary with retail and snack shop purchases using the POS system.
• Maintain a clean, dry, and safe lobby, restroom, and changing areas.
• Conduct facility tours and support special events or birthday parties as needed.
• Proactively assist families and team members to keep operations running smoothly.

Requirements

• At least 15 years old.
• CPR, AED, and First Aid (Infant/Child/Adult) certification or willingness to obtain.

Benefits

• 401(k) with company match.
• Dental & vision insurance (available for part-time and full-time).
• Paid training and performance reviews every six months.
• Fun culture with appreciation events and company parties.
• Employee discounts and advancement opportunities.

Pay, Schedule & Growth

• Pay Range: $16.90 per hour.
• Flexible scheduling that works with school or other commitments, weekend shifts are required.
• Consistent hours in a structured, team-oriented environment.
• Opportunities to grow through cross-training and leadership development.

Qualifications

• Passion — you care deeply about creating a welcoming experience for children and families.
• Adaptability — you stay flexible and calm in a fast-paced, high-energy environment.
• Self-Responsibility — you take ownership of your role and follow through on tasks.
• Approachability — you are friendly, helpful, and comfortable engaging with customers.
• Integrity — you act professionally and consistently represent Waterworks values.
• Reliable attendance and readiness to support a customer-facing role.

Schedule

Flexible scheduling that works with school or other commitments, weekend shifts are required.

Equal Opportunity Employer

Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.