Host

Job Summary

The host/hostess position is very important. You will provide our guests with their crucial first impression of our restaurant. As a host/hostess you will also be responsible for a variety of hospitality duties, which are vital in keeping our service at an exceptional level.

Responsibilities

• To ensure that Ted’s standard of service is given to every guest, every time
• Anticipate the guests needs
• To have full knowledge of all four host positions (runner, greeter, hospitality, and podium)
• Be punctual and in full uniform for each shift
• Follow all guidelines, policies, and procedures of Ted’s Café Escondido Restaurants’
• Ensure that all health and sanitation guidelines are followed at all times
• Have a positive attitude at all times
• Perform all side work and setup/breakdown duties as assigned
• Turn tables as quickly and efficiently as possible
• Quote guests accurate wait times
• Communicate with management on large parties and quote times
• Greet guests with friendly smiles and enthusiasm

Expectations

• Ensure 100% guest satisfaction and return
• Display professional conduct at all times
• Accept personal accountability for all actions
• Be punctual for every shift
• Follow all guidelines, policies, and procedures of Ted’s Café Escondido Restaurants’
• Attend all mandatory meetings.
• Comply with all federal, state, and local regulations for your department
• Treat all staff members and guests with respect
• Contribute to a positive working environment
• Maintain confidentiality with all company information
• Ensure that you are knowledgeable of your specific responsibilities in the event of an emergency

Work Conditions

• Subject to potentially upset guests and staff
• Involves guests and staff under all conditions and circumstances
• Varying working hours may include weekends, holidays, late evenings, and early mornings as needed
• Must be able to stand and/or walk 8+ hours daily
• Must be able to lift 25 lbs. frequently
• Frequent bending, reaching, grasping, and climbing
• Occasional squatting, kneeling, crawling, and fine manipulation

Minimum Qualifications

• Experience
• Previous host experience in a high volume restaurant is preferred
• Specific Requirements
• Must possess interpersonal relations skills
• Professional in attitude, demeanor, and dress
• Ability to multitask and work well under pressure