Host

Job Description

Aid guests in making reservations via the Open Table system. Assign tables to servers based on reservations and availability. Answer guest inquiries about restaurant hours, menu items, and other requests. Seat guests appropriately and supply them with necessary items like menus and silverware. Answer incoming calls promptly and efficiently. Multi-task between guests, phone calls, and coworkers. Utilize Open Table's reservation wait sheet and electronic pager system. Rotate seating based on table availability and learn server names. Accurately quote wait times to guests and perform restroom checks. Clean and restock greeter workstations.

Requirements

• Customer Oriented - Take care of guests' needs while following HCR procedures.
• Working Under Pressure - Complete tasks under stressful conditions in a fast-paced environment.
• Safety - Identify and correct safety issues, operate equipment safely.
• Active Listening - Attend to and understand guests' comments and questions.
• Communication - Speak clearly and effectively to guests, coworkers, and management.
• Response to Direction - Follow computer-generated tickets and supervisor directions.
• Teamwork Abilities - Work positively with teams to achieve goals.
• Friendly - Exhibit a cheerful demeanor towards others.
• Neat and Well Groomed - Maintain appropriate appearance.
• Physical Abilities - Stand, walk, lift/carry up to 20 lbs, reach, bend, squat/kneel, lift/carry up to 20 lbs, and push/pull up to 40 lbs.