Host

Job Description

Aid guests in making reservations via the Open Table system. Assign tables to servers based on reservations and availability. Answer guest inquiries about restaurant hours, menu items, and other requests. Seat guests appropriately and supply them with necessary items like menus and silverware. Answer incoming calls promptly and efficiently. Multitask between guests, phone calls, and coworkers. Utilize Open Table's reservation wait sheet and electronic pager system. Rotate seating based on table availability and learn server names. Predict and accurately quote wait times to guests. Conduct restroom checks and maintain cleanliness and stock levels. Clean menus and restock greeter stations. Demonstrate dependability, punctuality, and adherence to policies.

Requirements

• Customer Oriented - Take care of guests' needs while following HCR procedures.
• Working Under Pressure - Complete tasks under stressful conditions in a fast-paced environment.
• Safety - Identify and correct safety issues, safely operate equipment, and follow safety policies.
• Active Listening - Attend to and understand others' comments and questions.
• Communication - Communicate effectively, speak clearly, and listen actively.
• Response to Direction - Follow supervisor and computer-generated ticket directions.
• Teamwork Abilities - Work positively with teams to achieve goals.
• Friendly - Exhibit a cheerful demeanor towards others.
• Neat and Well Groomed - Maintain personal appearance.
• Physical Abilities - Stand, walk, lift/carry up to 20 lbs, reach, climb stairs, bend, squat/kneel, lift/carry up to 20 lbs, and push/pull up to 40 lbs.