Host

Benefits

• Generous employee discounts
• Bonus programs
• 401K for Managers
• Insurance and PTO for full-time employees
• Competitive wages
• Fun and rewarding work environment

Primary Responsibilities

• Greet guests as they arrive, ensuring proper seating arrangements and reservations check-in or providing a proper wait-list time, if necessary.
• Engage with guests to ensure a great dining experience
• Embrace the JINYA culture and participate in collective proper company greeting, such as “Irasshai” and “Arigato”
• Provide guests with menus, answering any initial questions and assisting guests with any special accommodations
• Communicate clearly and concisely in a positive and professional manner with guests and team members, both front and back of the house operations
• Answer phone calls, take reservations and assign guests to proper tables while maintaining consistent server rotation
• Ensure cleanliness of Host station, including front door or any area visible to guests upon arrival
• Support front of house team operations, such as refilling beverages, organizing table arrangements, table maintenance, polishing pates or glasses, resetting tables or other necessary items as requested or needed
• Respond to minor guest complaints, and alerting management of any major or critical guests or service concerns
• Know restaurant information, such as hours of operations, menu, allergies, table numbers, payment options and any relevant information to the operations of the restaurant
• Promote and executes JINYA’s core values of Teamwork, Hospitality, Authenticity, Creativity and Integrity
• Complete projects and/or tasks as requested or required by manager(s) or supervisor(s)

Required Competencies

• Restaurant experience is a plus
• Outstanding and professional verbal and written skills; with strong ability to multi-task
• Positive attitude and ability to work well under pressure
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Willing to follow instructions and ask questions for clarification, if needed
• Understand or experience in operating POS system or Host System (OpenTable or similar)
• Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations
• Must be dependable and reliable
• Self-motivated and self-initiated to ensure restaurant is clean and presentable to guests
• Experience working in a multi-cultural environment
• Able to work in a standing position for long periods of time
• Able to safely lift and easily maneuver through restaurant with limited space

Required Education

• Be able to write and speak English
• Must have appropriate city, state and federal certifications according to location of restaurant, including alcohol and food handling certificates

Work Environment

• This job operates in a fun yet professional restaurant environment
• This role routinely moves inside and outside of the kitchen and operate tools such trays, glassware, places and other restaurant equipment
• Hosts will occasionally ascend/descend ladder to reach overhead items, if needed
• Hosts will frequently communicate with staff, guests and other team members; must be able to exchange accurate and factual information in all cases
• Host should be able to detect fires, spills and other safety-related issues and immediately notify management

Physical Demands

• The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job.
• The team member is regularly required to talk and hear.
• The team member is required to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Team member must be able to distinguish between sweet, savory and other food flavors.
• The team member will work indoor and outdoor environment, which might be hot, humid and wet.
• The team member must be able to reach, bend, and frequently lift/move up to 50 pounds.
• The team member must be able to work in a standing position for long periods of time.