Host

Benefits

• 401(k)
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance

Responsibilities

• Greet guests, maintain the wait list, and manage reservations
• Assist other aspects of FOH during service when necessary
• Exemplify core values, connect with guests professionally, ensuring excellent service

Duties And Responsibilities

• Arrive each day with a positive attitude, willingness to learn, and readiness for the shift
• Know and use service guidelines outlined in the service manual
• Maintain comprehensive knowledge of Tock and any other booking systems
• Maintain knowledge of reservation policies and procedures, and kitchen and restaurant flow timings
• Cultivate fluency in waitlist, policy, and procedure verbiage, and voicemail fluency
• Report all guest complaints to management immediately, following five steps for handling complaints
• Handle gift certificate transactions, fill out documentation, and present to guests
• Build knowledge of food and beverage items and preparation across all active spaces
• Understand and adhere to service standards and style as outlined in the Employee Manual
• Assist service through food and beverage running, watering, and table flipping
• Stay updated on Slack, particularly in the Announcement Board, Pre-Shift, and Product Updates channels
• Respond promptly to Slack communications, aiming for a minimum response before the next shift
• Treat all areas of the restaurant with respect, cleaning and resetting as needed
• Help departments as required, asking for help when needed
• Get a shift covered if unable to report to a scheduled shift (except for sick reasons), contacting supervisor for problem-solving if necessary
• Act professionally and represent Gin & Luck gracefully, whether in-house, traveling, or at another establishment
• Train new hires, guide them through training trails, answer questions, provide workflow advice, and teach expectations, steps of service, and standard operating procedures
• Demonstrate Gin & Luck's core values: Curiosity, A.B.K., Pursuit of Excellence, Contagious Joy, and Connection

Compensation And Benefits

• $21/hr plus a point percentage of the full house tip pool, based on hours worked per shift
• Pre-tax transit benefits (in applicable locations)
• One fair wage
• Tipped out BOH (where applicable)
• Gin & Luck Medical Benefits: Health, Dental, Vision
• Free life insurance
• Optional 401k
• PT employment benefits

Cultural Alignment

• Cultural alignment among staff
• Fun
• Growth-oriented
• Personal ownership
• Career-driven
• Team-minded
• Inspired
• Proud
• People-first company
• Educational opportunities

Physical Demands

• Seeing, hearing, speaking, reaching
• Frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds
• Sitting, standing for 4 to 8 hours
• Bending, moving intermittently during working hours