Host

Core Duties & Responsibilities

Know and execute the service expectations outlined in the service manual

Maintain a comprehensive knowledge of Tock and any other booking system used

Know the table numbers and position numbers in all sections of the restaurant

Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building

Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails

Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building

Treat all areas of the restaurant with respect; clean and reset to zero when necessary

Build a thorough knowledge of our service standards and style as detailed by the Employee Manual

Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy

Able to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated

Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy

Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift

Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift

Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift

Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties & Responsibilities

Help all departments whenever possible

Assist service through food and beverage running, watering, and flipping tables

Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary

Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra

Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest

Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures

Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members

Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications

Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers

Strong organizational and multitasking abilities to handle high-volume situations efficiently

Ability to remain calm and composed under pressure; providing excellent service even during busy times

Outstanding communication skills with the ability to interact effectively with customers and team members

Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings

Patience and adaptability

Self-motivated and a team player

High ethics, hard worker, and a great sense of humor

Desired Qualifications

Previous experience as a Host or in a similar role is preferred

Knowledge of bar/restaurant operations and familiarity with reservation systems

Demonstrate the Core Values of Gin & Luck

• Curiosity: We learn and improve through active observation and creative problem solving.
• A.B.K.: We anticipate, prepare and execute with intention.
• Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
• Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
• Connection: We build relationships through intuition, empathy, and transparency

What We Offer

• Compensation for this position is $27/hour
• Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees