Host

Host Key Responsibilities

• Provide courteous, prompt service to our guests.
• Answer incoming phone calls in a timely manner.
• Seat guests by finding a clean, available table, pulling out chairs, and placing a clean menu in front of guests.
• Adhere to seating guidelines to ensure equitable distribution amongst servers.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Aid with taking orders.
• Monitor dining areas for seating availability, service, safety and well-being of guests.
• Aid servers when needed.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
• Manage reservations; familiarity with Open Table, Resy and other reservations platforms.
• Successfully adhere to Emmy's Steps of Service.
• Work with knowledge of menu and beverage offerings.
• Communicate guest requests, including dietary restrictions, to culinary staff.
• Perform opening and closing duties.
• Help maintain a clean and presentable work environment.
• Maintain a positive, outgoing demeanor during service.
• Be safety conscious to promote the safety of ones self, co-workers and guests at all times.
• Adhere to company policy and procedures.
• Perform other duties as assigned by management.

Host Qualifications

• Prior host or other front-of-house experience in a high-volume restaurant operation.
• Prior related experience requiring excellent customer service, cash handling, service recovery, and problem-solving skills.
• Strong written and verbal communication skills; computer proficiency required.
• Ability to work in a fast-paced environment while managing the needs of guests.
• Ability to work cohesively with co-workers throughout the restaurant.
• Possess a passion for hospitality and a love of the food & beverage industry.
• Ability to work a flexible schedule.
• Ability to lift, carry, push, pull and place objects weighing up to 25 lbs.
• Requires frequent bending, reaching overhead, and twisting.
• Must be able to stand or walk for an extended period or for an entire work shift.