Host

About the role

The Cooper’s Hawk Host greets all Guests with hospitality and friendliness, executing professional and informed phone skills, engaging with Guests, educating them on the wine, and managing special seating requests.

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Execute professional and informed phone skills when answering guest phone calls/inquiries.
• Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table.
• Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic.
• Aids Servers and Service Assistants as needed to maintain service effectiveness and efficiency.
• Completes necessary side work during non-busy hours.
• Maintains professional relationships and actively communicates with all Managers and Team Members to ensure an exceptional guest experience.
• Follows departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines.
• Maintains a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook.
• Performs other duties as assigned.

Requirements

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• An individual that thrives in a team-based environment.
• Has a passion for guest service and hospitality-focused.
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to exert fast-paced mobility for periods of up to 6 hours in length.
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation.
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Must be able to read, write and understand English.

Qualifications

Must have a high school diploma or equivalent. Previous experience in a restaurant or hospitality setting is preferred.

Skills

Excellent communication skills, multitasking ability, and ability to work under pressure are essential.

Benefits

Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day
Flexible Schedules
Paid Time Off
Access to Team Member Relief Program
Employee Assistance Program, providing mental health, legal and financial counseling.
“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program

Pay

Commensurate with experience.

Schedule

Flexible.