Host

About the role

The Cooper’s Hawk Host greets all Guests with hospitality and friendliness. Duties include executing professional and informed phone skills, engaging with Guests, managing special seating requests, assisting Servers and Service Assistants, and maintaining a professional image.

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Execute professional and informed phone skills when answering guest phone calls/inquiries.
• Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table.
• Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic.
• Aids in the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency.
• Completes necessary side work during non-busy hours.
• Maintains professional relationships and actively communicates with all Managers and Team Members to ensure an exceptional guest experience.
• Follows departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines.
• Performs other duties as assigned.

Requirements

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• An individual that thrives in a team-based environment.
• Has a passion for guest service and hospitality-focused.
• Can multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Can lift and carry up to 40 lbs.
• Can stand and walk up to 10 hours per shift.
• Can exert fast-paced mobility for periods of up to 6 hours in length.
• Can perform essential functions to Cooper’s Hawk standards with reasonable accommodation.
• Can work flexible shifts and schedules, inclusive of weekends and some holidays.
• Must be able to read, write and understand English.

Qualifications

• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to exert fast-paced mobility for periods of up to 6 hours in length.
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation.
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Must be able to read, write and understand English.

Skills

• Excellent communication skills.
• Ability to multitask and work calmly under pressure.
• Knowledge of Cooper’s Hawk values and policies.
• Customer service and hospitality skills.

Benefits

• Incredible Discounts: 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events, Monthly Complimentary Wine Tasting for Two.
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program.
• Company Matching 401(k) Retirement Savings Plan.
• Flexible Savings Accounts - Health and Dependent Care.
• Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day.
• Paid Time Off.
• Access to Team Member Relief Program.
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services.
• Employee Referral Bonus Program.
• Wine and Culinary Education.
• Career Growth Flight Plan.
• Milestones Recognition Program.

Pay

Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Schedule

Flexible Schedules.