Host

About the role

At Cooper’s Hawk, our Hosts set the tone for the entire guest experience. From the first greeting to the final farewell, you will bring Uncompromising Hospitality to life. Through warm welcomes, smooth table flow, and helpful conversations, you will ensure every guest feels personally taken care of from the moment they walk through the door.

Responsibilities

• Show Up Ready: Come Prepared, stay sharp, and start strong. Greet guests with energy and enthusiasm from the very first interaction.
• Answer guest phone calls with professionalism and hospitality.
• Follow checklists to set up the host area for a smooth shift.
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines.
• Take Responsibility, jump in, and do what needs to be done. Keep track of table flow and dining room pacing to deliver an excellent guest experience.
• Adjust seating plans as needed to avoid bottlenecks and wait time surprises.
• Manage special seating requests of guests consistent with table availability.
• Stay in Sync: Communicate often, move with your team, and keep service flowing. Communicate constantly with Managers and Team Members to keep service moving seamlessly.
• Support servers and service assistants when needed to help the team shine.
• Be genuine, listen well, and tailor each experience. Answer questions about food, wine, and experiences with warmth and knowledge.
• Add a Touch: Go beyond the expected to create memorable moments. Help with light side work and maintain the entry area so every guest’s first impression is a great one.
• Keep phone etiquette polished and professional when answering calls and handling reservations.

Requirements

At least 18 years of age
A genuine love for hospitality and a desire to create unforgettable experiences
Comfort in a fast-paced environment with strong multitasking skills
Ability to lift up to 40 pounds and stand for extended periods
Willingness to work weekends and holidays
Team spirit and clear communication
Ability to read, write, and understand English

Qualifications

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Skills

None specifically listed, but strong multitasking, communication, and hospitality skills are essential.

Benefits

50 percent Dining and Carryout Discount;
40 percent Retail Wine Discount;
20 percent Discount on Retail and Private Events;
Monthly Wine Tastings for Two;
Medical, Dental, Vision, and Telehealth;
401k with Company Match;
Paid Time Off and Flexible Schedules;
Early Pay Access;
Wellness and Mental Health Support;
Wine and Culinary Education;
Career Growth Flight Plan;
Team Member Rewards, Milestone Recognition, and Referral Bonuses.

Pay

Compensation Range: $15.00 - $18.00 / hour
Pay Offered Is Determined By Skills, Qualifications, And Experience.

Schedule

Not specified, but likely includes weekends and holidays.