Host

About the role

The Cooper’s Hawk Host greets all Guests with hospitality and friendliness, executes professional and informed phone skills, engages with Guests, educates them on Barrel Reserve wine, supervises the dining room, manages special seating requests, assists Servers and Service Assistants, maintains professional relationships, and performs other duties as assigned.

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Execute professional and informed phone skills when answering guest phone calls/inquiries.
• Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table.
• Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic.
• Manage special seating requests of guests consistent with table availability.
• Affords assistance with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency.
• Completes necessary side work during non-busy hours.
• Maintains professional relationships and actively communicates with all Managers and Team Members to ensure an exceptional guest experience.
• Follows departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines.
• Maintains a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook.
• Performs other duties as assigned.

Requirements

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• An individual that thrives in a team-based environment.
• Has a passion for guest service and hospitality-focused.
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to exert fast-paced mobility for periods of up to 6 hours in length.
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation.
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Must be able to read, write and understand English.

Qualifications

Must have a high school diploma or equivalent. Previous experience in a hospitality setting is preferred.

Skills

• Excellent communication skills.
• Customer service skills.
• Knowledge of wine and food pairing.
• Ability to multitask and work under pressure.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk for extended periods.

Benefits

Incredible Discounts: 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events, Monthly Complimentary Wine Tasting for Two, Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program, Company Matching 401(k) Retirement Savings Plan, Flexible Savings Accounts - Health and Dependent Care, Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day, Flexible Schedules, Paid Time Off, Access to Team Member Relief Program, Employee Assistance Program, providing mental health, legal and financial counseling, “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services, Employee Referral Bonus Program, Wine and Culinary Education, Career Growth Flight Plan, Milestones Recognition Program.