Host

Responsibilities

• Ensure prompt, efficient, and friendly greeting and seating of guests.
• Coordinate the organization, traffic flow, and cleanliness of the dining room.
• Aid in the training and development of new team members.
• Facilitate To-Go orders via Phone or Online Ordering and execute them in a timely manner.
• Handle cash and credit card transactions for all guest transactions.
• Maintain reservations, telephone, waiting list, and take-out procedures.
• Maintain a professional image and adhere to proper uniform standards.
• Monitor and serve alcohol in compliance with licensing authorities, Serve Safe Alcohol training, and Boston’s Pizza guidelines.
• Report any concerns to the Manager immediately.
• Frequent guest contact and high visibility in the dining room.
• Attend to and serve guests in accordance with high standards per Boston’s expectations.
• Involving a manager immediately when a negative guest experience is identified.
• Promote a smooth, even flow of the dining room.
• Thank every guest for their patronage in a sincere manner.
• Maintain a high level of food and beverage knowledge.
• Ensure all menu items are prepared according to Boston’s standards and expectations.
• Use standard recipes and methods for consistency and efficiency.
• Help implement and promote ongoing and upcoming promotions.
• Maintain a clean and safe dining environment.
• Control time and temperature throughout the flow of food.
• Pursue good personal hygiene and prevent cross-contamination.
• Follow proper checklists and cleaning schedules.

Requirements

• Eligible to work in the United States.

Qualifications

• Positive attitude and excellent customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of Boston’s menu items and service standards.
• Basic computer skills, including familiarity with online ordering systems.
• Ability to handle cash and credit card transactions.
• Understanding of food safety and sanitation practices.