Host

Summary of Position

Responsible for ensuring that the greeting and seating of guests is prompt, efficient and above all friendly and courteous. They will coordinate the organization, traffic flow, and cleanliness of the dining room.

Duties and Responsibilities

• May be required to assist in the training and development of new team members.
• Cooperation, communication, and teamwork are essential traits for our team.
• May be required to accept and facilitate To-Go orders via Phone or Online Ordering and facilitate those orders execution in a timely manner.
• Responsible for properly handling of cash and credit cards for all transactions taken during the work shift.
• Maintains a professional image and proper uniform standards while performing job related tasks.
• Must be eligible to work in the United States.
• Reports any concerns to the Manager immediately.
• Must be able to work flexible hours including weekends and holidays.

Business Affairs

• Responsible for the smooth, even flow of the dining room is a top priority.
• Responsible for thanking every Guest for the patronage in a sincere manner.
• Maintains a high level of food and beverage knowledge and ensures all menu items are prepared according to Boston’s standards and expectations.
• Ensures the standard recipes and methods are always used to ensure consistency and efficiency for all menu items.
• Ensures the Guests benefit from ongoing and upcoming promotions by staying abreast and helping in the implementation and new promotions.

Guest Experience

• Frequent Guest contact and high visibility in the dining room are to be apparent at all times.
• Ensures all Guests are attended to and served in accordance with the high standards per Boston’s expectations.
• When necessary, involving a manager immediately when a negative Guest experience is identified.
• Responsible for thanking every Guest for the patronage in a sincere manner.

Safety & Sanitation

• The health and safety of our Guests is a priority.
• Cleanliness of the inside and outside of the restaurant must be adhered to in accordance with BPR and local health department expectations.
• Proper practices must be in place to ensure food safety.
• Controlling time and temperature throughout the flow of food, practicing good personal hygiene and preventing cross-contamination.
• Proper checklists and cleaning schedules are followed to ensure a clean and safe dining environment.