Host

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Greet guests; acknowledge guests.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of the restaurant.
• Maintain complete knowledge of: Daily house count, VIPs in-house, arrivals/departures, Scheduled group activities and locations within resort, All resort facilities and services, Hours of operation of each outlet.
• Answer department telephone.
• Forward the phone at the end of the shift and leave hostess stand clean and organize.
• Organize the host stand for service.
• Maintain all menus clean and display them at host station.
• Make sure the Armoire is always clean and organized.
• Make sure that all tables are properly set.
• Clean chair cushions.
• Don’t leave the host stand unless authorized by a manager or supervisor.
• Help servers with drink orders.
• Monitor all guest activity in assigned work area; be alert to any sign of trouble. Ensure safety of guests and enforcement of pool rules precautions according to department standards.
• Utilize first aid when situations demand such.
• Complete closing duties and paperwork.
• Clean designated equipment and sections.
• Restock items for next shift.
• Secure storage areas.
• Other duties as assigned.

Requirements

• Experience and Education Required: None required.
• Skills Required: Minimum one year restaurant experience preferred. Must be able to: Speak, read, write and understand the English language; Compute accurate mathematical calculations; Provide legible communication and directions; Perform job functions with attention to detail, speed and accuracy; Prioritize and organize; Think clearly, remaining calm and resolve problems using good judgment; Follow directions thoroughly; Understand guest’s service needs; Work cohesively with co-workers as part of a team; Work with minimal supervision; Maintain confidentiality of guest information and pertinent resort data; Use a computer keyboard and possess basic typing skills; Possess moderate to advanced computer skills; Work in a dynamic and constantly changing environment and adept to multitasking.
• Physical Demands: Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds; Stand, sit, or walk for an extended period of time or for an entire work shift; Reach overhead and below the knees, including bending, twisting, pulling, and stooping; Use, carry, and operate all necessary office equipment using finger dexterity; Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity; Visually look at a computer for extended periods of time; Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.