Host

Job Summary

The Host position at Ballpark Village is responsible for providing exceptional customer service and managing the venue's operations. This role is ideal for individuals who thrive in a fast-paced environment and enjoy interacting with a diverse range of guests.

Host Responsibilities

• Answers the phones and takes messages/reservations.
• Maintains an accurate waitlist when necessary.
• Welcome guests when they arrive and bid them goodbye as they leave.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Cook seating arrangements to provide fast and courteous service to guests.
• OCCASIONALLY bus tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Required Skills

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

About Ballpark Village

Ballpark Village is the central entertainment destination in downtown St. Louis, spanning across seven city blocks and hosting more than 4.5 million visitors annually with over 150 events per year. Located just north of Busch Stadium, Ballpark Village features over 100,000 sq. ft. of retail and entertainment, including flagship anchors like FanDuel Sports Live!, Cardinals Hall of Fame Museum, Cardinals Nation Restaurant, Crown Hall, and AVA Beer Garden.