Host and Greeter - Part Time

About the role

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. The Host/Greeter is responsible for providing prompt, friendly, courteous, and efficient service to all restaurant guests while creating a memorable experience by greeting, escorting/directing guests, providing accurate information, and responding to inquiries, requests, and concerns.

Responsibilities

• Greet arriving guests and determine reservation or place guests on waiting list, when applicable.
• Escort guests to their assigned table or direct them to designated waiting areas.
• Present guests with menus, communicate server name, relay any relevant information, and remove any additional place settings.
• Answer phone calls, take reservations, and respond to inquiries and requests.
• Engage with guests to ensure they are satisfied with food and overall service.
• Must be able to cross-train in other F&B related areas.

Skills

• Displays a high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Identifies and resolves problems in a timely manner.
• Demonstrates strong organizational and communication skills.
• Ability to multitask and uses time efficiently and effectively.
• Displays outstanding attendance.

Requirements

• High school diploma or general education degree (GED); or a minimum of 1 year related experience; or equivalent combination of education and experience.
• Luxury hotel/fine dining experience preferred.
• High volume, fast-paced work environment experience preferred.
• Aloha experience is a plus.
• Open Table experience is a plus.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is a plus.
• Responsible Beverage Service (RBS) certification is a plus.
• Proficient in English- verbal and written.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.
• Physical Requirements: Must be able to occasionally lift and/or move up to 25 pounds.

Benefits

• Short term disability
• Critical illness
• Hospital and accident coverage
• 401(k)
• Complimentary onsite parking or monthly metro pass
• Employee meals
• Compensated and uncompensated time off
• On-the-job training
• Growth opportunities
• Discount room rates to staff
• Tuition reimbursement
• Wellness program

Pay

$22.00 - $25.00 per hour