Host Ambassador - Eldorado Scioto Downs Columbus, Ohio

Job Description The Host Ambassador assist in managing all aspects of the customer journey while on property, simultaneously coordinating with the property’s Executive Host Team on pre and post trip planning. Your overarching purpose in this role will be delighting our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. As a member of this team, you will be the first line of contact with the property’s very best guests. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of this team will operate in a highly collaborative way and should have sharply honed interpersonal skills, inspire confidence, and exude authenticity with regards to both guest and team interactions. Responsibilities Maintains close ties with guests on the gaming floor and participates in planning, coordinating, and executing promotions and social functions.Proactively identifies and resolves service failures, taking immediate action to resolve service gaps and cement player loyalty and intent to return.Anticipates, responds to, and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.Coordination as needed with the Executive Host team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.Handles difficult situations in a calm, professional and prudent manner.Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.Responds to and consistently meets the needs of internal clients.Supports and cultivates new ideas and methods to deliver business solutions.Identifies ways to increase efficiencies or improve product or service.Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.Keeps track of existing products/services and/or progress on new initiatives. Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure.All other duties as assigned. Qualifications Must be at least 21 years old or older Experience in Marketing, Customer Service or related field. Ability to effectively manage time and perform multiple tasks simultaneouslyMust be proficient with customer Point-of-Service systemsExcellent interpersonal, communication, problem solving and analytical skills requiredMust have excellent customer service skillsMust have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiencesExcellent networking abilitiesConfidentiality is a mustMust present a well-groomed professional appearanceMust be able to listen and respond to visual and aural cuesMust have excellent oral and written communication skillsMust be able to stand/walk/sit for extended period of timeMay be exposed to working in a noisy, smoke/secondary smoke environment Additional Requirements Ability to push and pull up to 50 poundsAbility to lift and carry objects up to 30 poundsAscend and descend stairs and maintain equilibrium for an extended periodMust be able to work from a standing position and/or walking motion for extended periodAbility to work in a smoking and pet-friendly environment