Host - 980 Prime

Responsibilities

• Extend a warm greeting to restaurant guests upon their arrival, accompanied by a genuine smile and a positive attitude.
• Manage the guest flow by handling reservations, assigning tables, and ensuring efficient seating arrangements.
• Calculate and provide accurate wait times, and keep guests informed about their table status.
• Escort guests to their designated tables, present menus, and assist with seating preferences, accommodating special seating requests when feasible.
• Maintain the cleanliness and organization of the front-of-house area, including the host station and waiting area.
• Foster communication with both servers and kitchen staff to ensure a smooth, coordinated, and equitable seating process, preventing servers from becoming overwhelmed or underseated.
• Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.
• Provide accurate information to guests about the menu, daily specials, and restaurant promotions.
• Address guest complaints or issues professionally or escalate them to the manager when necessary.
• Assist in managing reservations and overseeing the waitlist.
• Collaborate closely with the restaurant team to deliver exceptional customer service and satisfaction.
• Monitor and optimize table turnover for smooth and efficient service.
• Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
• Uphold rigorous standards of cleanliness and hygiene throughout the restaurant.
• Perform duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures.
• Complete sidework, balance drawer at shift end, and assist with bussing tables as needed.
• Maintain alertness for the performance of duties and a general awareness of restaurant operations at all times.
• Keep the supervisor informed of any concerns.
• Perform other duties, including special projects, as needed and directed.

Requirements

• Strong organizational and multitasking abilities to manage high-volume situations efficiently.
• Ability to remain composed under pressure, ensuring excellent service even during busy periods.
• Previous experience in a customer service role, preferably within a restaurant or hospitality setting.
• Positive and friendly demeanor.
• Flexibility in working evenings, weekends, and holidays, adhering to the restaurant's schedule.
• High school diploma or equivalent.
• One or more years in a customer service role, preferably within a restaurant or hospitality setting.
• Preferred two or more years of recent and related experience as a host/hostess, preferably within a hospitality, restaurant, or gaming environment.
• Successful completion of Bloodborne Pathogens and hazardous material training is preferred.

Skills

• Exceptional interpersonal and communication skills to interact effectively with both guests and fellow team members.
• Familiarity with restaurant operations and reservation systems is advantageous.

Physical Demands

• Perform physical exertion, including constant brisk walking, climbing stairs, crouching, stooping, bending, stretching, reaching, pushing, kneeling, squatting, and standing for an entire work shift with standard breaks.
• Lift trays containing beverages and food and lift up to 30 pounds to stack, store, or move bar, kitchen, restaurant, or general office supplies and equipment.
• Flexible work week with additional hours routinely required, working any day of the week, any shift of the day.

Pay

$20.00+ an hour based on experience.

Benefits

• Comprehensive medical, dental, and vision insurance for full-time employees and eligible family members.
• Life and disability insurance.
• Flexible Spending Account (FSA).
• 401k retirement plan with a matching contribution after one year of service.
• Generous paid time off program.
• Free transportation from Colorado Springs, Woodland Park, and Pueblo.
• Free local gym membership.
• Tuition reimbursement.
• Fabulous resort perks.