Hospitality Team Member: Full Time

General Responsibilities

• Handle food and beverage with the knowledge and care to prevent foodborne illnesses.
• Utilize in-house standards known to increase customer satisfaction and team efficiency.
• Deliver orders to guests and bus tables in a cyclical pattern.
• Provide drink refills and table service to prevent interruption of guest’s meals.
• Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
• Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest.
• Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand.
• Fulfill complete orders for guests in a timely manner by prioritization and double checking.
• Perform exemplary customer service at the ordering counter, identifying guest needs.
• Echo “Welcome to Meddys” and give departing guests a farewell.
• Promote, exhibit, and deliver a culture of excellence, growth and candor.
• Make exceptions for guests even when it’s difficult.
• Hold yourself and coworkers accountable with integrity and empathy.
• Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
• Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk.
• Keep managers informed of any need-to-know information.
• Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done.
• If bartending, serve in accordance with Alcoholic Beverage Control Guidelines

Qualifications

• Minimum Must be able to consistently work 30 hours a week
• Must be available to work weekends
• Maintain reliable transportation and travel to every store location in the region if necessary
• Maintain a clean and professional appearance
• Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment
• Must be able to consistently access online scheduling software and stay in communication with the store managers

Desired

• Knowledge of Food Safety Laws
• 1 year of customer service experience or more
• Aloha POS system experience