Hospitality Team Member

About the role

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating in locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

At Torchy's, every guest's visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you're not just taking orders and running food – you're the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

Responsibilities

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

Skills

• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability: Swiftly adapt to changing situations, whether it's a sudden rush of customers or an unexpected challenge.
• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

Requirements

• Strong verbal communication skills.
• Availability to work a flexible schedule.

Preferred Qualifications

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Physical Requirements

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Pay

$12.00 to $15.00 base + tipshare (based on experience). Torchy's team members receive tip share on top of hourly pay. DailyPay partner — never again wait for a paycheck.

Benefits

• Flexible schedules.
• Casual attire with company swag provided.
• Incredible growth opportunities — this is more than just a job, it can lead to a Damn Good career.
• Damn Good food discount card for you AND your spouse.
• Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more.
• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Damn Good Well-being Program that includes free access to all things financial wellness.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy's Family Foundation supports fellow Team Members in times of need and crisis.