Hospitality Support

About the role

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. This is a fast‑paced, high‑volume hospitality role supporting a busy six‑floor corporate office with multiple kitchens, pantries, conference rooms, and near‑daily catered events.

Responsibilities

• Perform five daily floor sweeps
• Maintain hospitality spaces every two hours (and as needed)
• Set up and break down meetings and events
• Coordinate food deliveries
• Manage vendors
• Restock supplies
• Ensure conference rooms are fully prepared with catering, beverages, and audio/visual equipment
• Check the conference room and meeting schedule throughout shift and note any changes to ensure meetings are set up accurately
• Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers and the pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contacts and outside vendor(s) to ensure pricing is competitive and reviewed quarterly
• Ensure value‑added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back‑up support to Reception and/or Office Services as needed

Qualifications

• High school diploma or equivalent
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry
• Able to make independent decisions that conform to business needs and policy
• Strong interpersonal communication skills required
• Excellent organizational skills required