Hospitality Sales Specialist

About the role

We are seeking a Hospitality Sales Specialist in Lake Hopatcong to join our Sales Department. The Guest Hospitality Specialist serves as an initial point of contact and ambassador for boating and Bridge Marina. This role is often one of the first points of contact with prospects and will assist with consultation on boat education, training, rentals, boating club, new and used boats, boat slips, boat service, or anything needed to help guests get on the water.

Responsibilities

• Greeting guests, either in person when visiting the marina, or via email, phone, or text.
• Communicate with guests and teammates to determine needs and then act to support them.
• Provide care and support, such as materials management, organization, paperwork administration for guests. Coordinate scheduling of services.
• Aid in sales, marketing, customer service strategies, projects, and tasks.
• Conduct guest satisfaction projects and initiatives.
• Oversee Guest sales and/or advanced guest development.
• Supervise various marina or guest projects and initiatives.
• Direct daily store activities and manage assistant team members from time to time.
• Assist with marketing projects and initiatives.

Requirements

• 2-year Customer service experience
• 2-year sales or consultive experience
• Self-leadership and managerial experience; maturely leading or overseeing others.
• Valid clean automobile driver’s license.
• NJ Boating certificate and boating experience preferred.
• Good health and physical mobility.
• Ability to pass a pre-employment background/drug screen.

Qualifications

• An interest or desire to work on and around the water with boats and boaters.
• Great communication skills: interest and ability to clearly understand guest and team members needs as well as effectively communicating your directives and expectations.
• Desire and interest to be friendly, diplomatic, and polite with guests and team.
• Entry level knowledge of principles and methods for sales including showing, promoting, and selling products and services.
• Outgoing, positive, and supportive outlook, maturity, a strong work ethic, and enjoyment of helping others.
• Organization, managing projects and schedules.
• Responsible and accountable for self and for those you may lead.
• Proactive planner and problem-solving skills.
• Familiarity with up to 30-foot single engine boats. Familiar with boating rules and regulations.
• Responsibility of working independently as well as on a team and as a leader.
• Thinking Creatively and developing, designing, or creating new ideas, relationships, systems, or products, to improve self, role, and the services and products we provide.
• Patience, empathy, determination, self-awareness, optimism.

Skills and Characteristics

• An interest or desire to work on and around the water with boats and boaters.
• Great communication skills: interest and ability to clearly understand guest and team members needs as well as effectively communicating your directives and expectations.
• Desire and interest to be friendly, diplomatic, and polite with guests and team.
• Entry level knowledge of principles and methods for sales including showing, promoting, and selling products and services.
• Outgoing, positive, and supportive outlook, maturity, a strong work ethic, and enjoyment of helping others.
• Organization, managing projects and schedules.
• Responsible and accountable for self and for those you may lead.
• Proactive planner and problem-solving skills.
• Familiarity with up to 30-foot single engine boats. Familiar with boating rules and regulations.
• Responsibility of working independently as well as on a team and as a leader.
• Thinking Creatively and developing, designing, or creating new ideas, relationships, systems, or products, to improve self, role, and the services and products we provide.
• Patience, empathy, determination, self-awareness, optimism.

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Pay

$50,000.00 - $60,000.00 per year

Schedule

Full-time year-round position. 5-days a week Tues-Saturday with occasional weekend or evening hours to accommodate shows or guests appointments.

About Bridge Marina

Bridge Marina has been helping boaters for over 65 years, and it is not just about boats. Bridge Marina is a place where people come to learn, get on the water, and enjoy the fun, entertainment, and exploration that boating offers. We have helped thousands of boaters get on the water. We're looking for teammates who relish the idea of working on and around the water, with boats and boaters, and being part of a fun and energizing community.