Hospitality Representative

About the role

The role is responsible for providing support of the New Belgium brand experience through both paid and private tours, beer education and knowledge, exceptional customer service and sales, and may include guest‑facing food service support. This position is available for part‑time or full‑time hours.

Responsibilities

• Provide excellent customer service and education on NBB beers, culture and business practices
• Guide guests on tours around the brewery and provide exceptional experiences
• Conduct retail operations, including merchandise stocking/handling, register/money handling
• Understand and practice New Belgium’s safety guidelines
• Provide food service support as business needs require (including serving food items, maintaining service areas, taking guest orders)
• Other duties as assigned

Requirements

• Minimum six (6) months of customer service‑related work experience
• Exceptional customer service skills and abilities
• General knowledge of brewing and the beer industry
• Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)
• Exceptional communication skills and ability to speak in front of large groups
• General understanding of New Belgium’s branding, practices and strategic vision
• General computer and email skills
• Ability to work a flexible schedule including evenings and weekends
• Ability to deal with difficult situations and resolve matters appropriately and effectively
• Ability to provide guest‑facing food service support when needed
• Ability to lift objects weighing up to 90 lbs. 10 inches and carry up to 40 lbs. 100 feet
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases
• Must show fine motor dexterity
• Demonstrate ability to climb stairs, stoop, kneel, twist, squat and reach overhead
• The position requires frequent, constant standing and walking
• Working Conditions: Liquid Center, Production Areas

Benefits

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing

Pay

Starting Wage Range: Tipped role with guaranteed $21.00/hour minimum. Compensation may vary based on experience, skills, education, location, or other position‑related reasons.

Schedule

This position is available for part‑time or full‑time hours. Shift will be Wednesday‑Sunday. Hours range from 9 AM‑10 PM depending on full‑time or part‑time status.