Hospitality Concierge

About the Role

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows, and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Coordinates office operations ensuring coverage of both the business center and the information desks as required. Assists the Lead Concierge in development of promotional materials which may include content for reports, briefings, newsletters, or other written information related to the concierge program. Provides database management and tracking of concierge statistics.

Responsibilities

• Performs front office duties, takes incoming calls, tracks inventory, compiles data, prepares reports, covers the concierge desks as needed, and provides support to concierge volunteers.
• Responsible for providing non-medical guidance and assistance to patients and families.
• Acts as a communication liaison to hear and understand a patient’s individual needs, desires, and concerns.
• Guides and connects the patient and family to a range of non-medical services, amenities, and information that can support effective healing and ensure a positive patient care experience.
• Visits VIPs daily and follows up with correspondence upon discharge.
• Rounds on inpatients ensuring an excellent patient experience.
• Assists and supports orientation and training of new concierge, as well as assisting Lead Concierge in completion of daily tasks, database maintenance, and service tracking.
• Serves as a link between patients/families and private services to provide additional amenities.
• Consults with department leadership throughout the hospital to find out how they can meet the needs of newly admitted patients and those who stay for extended periods.
• Organizes services to help patients, families, and visitors with daily needs that may otherwise be difficult to meet in a hospital setting.

Requirements

Minimum Requirements

• Education: High School Diploma or GED
• Experience: 2-5 years
• Supervisor Experience: No Experience

Preferred Requirements

• Education: Associate's Degree
• Experience: 5-10 years

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition Assistance available on first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time.
• Adoption assistance.

Not all benefits apply to all jobs.