Hospitality Attendant | Hershey TownePlace Suites

About the role

Welcome, greet and interact with guests in the breakfast and lobby area. Handle guest complaints ensuring guest satisfaction. Maintain standards of quality and cleanliness throughout daily assignments. Observe all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Observe all house and safety rules, food handling procedures, and security procedures.
• Aid with inventories as scheduled.
• Follow maintenance program and cleaning schedule.
• Perform other duties as assigned.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Food safety certification preferred.

About The Team

Hershey TownePlace Suites is the newest addition to the award-winning Shaner portfolio of hotels. Located in the "Sweetest Place on Earth," this hotel will be a part of your visit to the Chocolate Capital of the World. Stay tuned for more information, including opening dates and career opportunities.

Learn more about Shaner Hotel Group