Hospitality and Events - Account Operations Manager - Ft. Lauderdale

About the role

We are a National Destination Management company with over 14 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

Responsibilities

The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.

• Prior to a program being sold, assist the Account Executive and Program Design Associate with:
  • Attending site visits/planning meetings
  • Attending client meetings or conference calls
  • Pre‑booking transportation
  • Pre‑booking field staff
• Once a program has been sold and turned over by the Account Executive:
  • Communicate with client to confirm all needs are correct based on the contract
  • Communicate with hotel contact
  • Communicate with vendors and confirm vendor contracts
  • Conduct site visits with or without clients with vendors
  • Breakout arrival and departure manifests
  • Book transportation
  • Order field staff
  • Order any necessary merchandise or supplies
  • Generate program recap and distribute to clients, hotels, and internal contacts
  • Generate staff instructions and staff paperwork
  • Assist clients if they need additional items for their program
  • Generate service agreement addendums
• On‑site operations:
  • Attend client/hotel pre‑cons
  • Meet with clients to go over the program
  • Manage and be on‑site for any themed events, transportation moves, tours, teambuilding, off‑property events, etc.
  • Update manifests
  • Update transportation needs
  • Update field staff requests
• Conclusion of program:
  • Update XE costing sheets
  • Reconcile any vendor invoices
  • Create preliminary invoice
  • Organize file for billing review
  • Final invoice with billing review
  • P&L follow‑up with client with final invoice and evaluation
• Additional general responsibilities:
  • Lead by example
  • Exercise discretion and independent judgement
  • Other duties as assigned

Skills

• Strong organization
• Time management
• Strong communication
• Excel and Word
• One‑on‑one personal interaction
• Outgoing and positive attitude

Requirements

• Valid driver’s license with a safe driving record