Hospitality Ambassador, Waikiki

About the role

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The role supports the client experience and represents Hermès in all aspects of their duties.

Responsibilities

• Create an effortless luxury environment and exceed expectations in all hospitality services
• Greet and welcome clients as they enter and leave the boutique location
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
• Aid guests and clients with obtaining taxi or car service and assist with their shopping bags or purchases as necessary
• Provide directions if needed and partner with Concierge/Host team for obtaining car services as needed
• Aid with directions - have general knowledge of store and neighborhood
• Provide hospitable services, such as holding umbrellas during inclement weather
• Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
• All other duties assigned by supervisor

Requirements

No supervisory responsibility, budget responsibility, or decision-making responsibility. No specific budget or decision-making authority is required for this role.

Qualifications

• High interest in learning about all the Hermès métiers, history, and art collection
• Strong communication skills, offering warmth and graciousness in all interactions
• Excellent customer service skills and a friendly disposition
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
• Works collaboratively and excels in fast-paced environment with continuously changing priorities
• Demonstrates high level of attention to detail and ability to anticipate needs
• Knowledge of languages in addition to English is a plus
• Ability to work a flexible schedule according to needs of the business
• Ability to stand for long periods of time

Skills

• Knowledge of all métiers (product categories)
• Working knowledge of store and neighborhood
• Ability to hold umbrellas during inclement weather
• Flexibility and adaptability to support the needs of the business

Benefits

Not specified

Pay

$24.00 to $27.00 per hour. Actual rates are determined based on the job, location, and individual experience.

Schedule

Not specified