Hospitality Aide

About the role

Under the supervision of the Charge Nurse and Director of Nursing, the Hospitality Aide performs non-direct resident care duties within the scope of nursing assistant experience and assists in maintaining a positive physical and psychosocial environment for residents.

Responsibilities

• Transport laundry barrels to the laundry room; retrieve and stock clean linens; make unoccupied beds and maintain fully stocked linen carts.
• Clean and sanitize water pitchers; ensure fresh water is available at residents’ bedsides.
• Offer water, juices, and hydration snacks in accordance with resident diets to those able to drink independently.
• Clean wheelchairs, beds, nursing equipment, resident personal hygiene items, and other items as directed.
• Promptly clean spills, including urine or bowel excretions, to maintain a safe environment.
• Follow all safety guidelines and properly use equipment; report equipment needing service or repair immediately.
• Assist with pre- and post-meal grooming, including hand and face washing, and escort residents to and from the dining room.
• Answer call lights promptly and determine whether requests fall within non-direct care responsibilities.
• Support oral hygiene by setting up tooth brushing, providing denture care, and helping maintain oral cleanliness.
• Assist with transporting residents to and from activities and meals; walk with ambulatory residents or transport via wheelchair as needed.
• Follow resident assignments and schedules as directed by the Charge Nurse.
• Performs other duties as assigned.

Requirements

• Must be able to interact positively with residents, families, and regulatory agencies, and work collaboratively with employees at all levels.
• Must be able to maintain consistent attendance and be willing to work long or irregular hours, often under pressure.

Physical Requirements

• Must be able to lift at least 50 pounds and remove assistive devices as needed to clean equipment properly.
• Must comply with all local health regulations and successfully complete a post-offer health assessment.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Physical and Sensory Requirements

• Ability to read, write, and speak fluent English to communicate effectively with residents, families, staff, and community agencies.
• Ability to perform physical activities such as walking, reaching, bending, stretching, pulling, and lifting.
• Adequate fine and gross motor coordination to carry out required tasks.

Work Environment

• Long-term care facility setting.
• Exposure to residents with varying levels of care needs.
• May include evenings, weekends, holidays, and on-call shifts.

Core Competencies

• Resident-centered care
• Professionalism and ethical conduct
• Team collaboration
• Problem-solving
• Cultural sensitivity and respect