Hospitality Account Manager

Hospitality | Auburn, AL | Full-Time | Some Travel Required About UsBuild Relationships. Create Experiences. Make Every Event Count. Greenawalt Hospitality provides event production, beverage, and hospitality services for weddings, festivals, concerts, sporting events, private celebrations, and premium hospitality experiences throughout the Southeast. Our success comes from more than simply executing events. It's built on strong relationships, clear communication, attention to detail, and a commitment to delivering exceptional service from the first conversation to the final guest experience. We're looking for a dependable, personable Hospitality Account Manager who enjoys working with clients, managing details, and helping turn ideas into successful events. If you're someone who takes pride in staying organized, building relationships, and making sure things get done right, this could be a great opportunity. Job Summary The Hospitality Account Manager is responsible for managing assigned client relationships and coordinating the details necessary to deliver successful hospitality experiences. This position serves as the connection between clients and Greenawalt Hospitality's internal teams, ensuring expectations are understood, event information is accurate, and operational needs are communicated effectively. You'll manage multiple accounts and events, coordinate service requirements, prepare event documentation, and help identify opportunities to strengthen client relationships. The ideal candidate is organized, responsive, detail-oriented, and comfortable balancing customer service with event planning and administrative responsibilities. Key ResponsibilitiesClient Relationship Management Serve as the main point of contact for assigned clients and accounts Develop positive, long-term relationships through consistent communication and dependable service Learn each client's preferences, expectations, and event requirements Provide recommendations that align with client needs and available company services Communicate applicable venue guidelines, service requirements, and company policies Address client questions and concerns professionally while working toward practical solutions Event Planning & Coordination Manage event details from initial planning through final execution Coordinate service requirements, staffing requests, schedules, and event logistics Maintain accurate information for multiple events happening simultaneously Track event changes, special requests, and important deadlines Work closely with operations teams to confirm event readiness Help ensure every event is properly planned and prepared before execution Communication & Team Collaboration Communicate event requirements to Staffing, Operations, and other internal departments Ensure team members receive complete and accurate event information Maintain regular contact with clients throughout the planning process Coordinate updates when event schedules, guest counts, or service needs change Work with internal teams to resolve issues before they affect the client experience Support post-event communication and follow-up as needed Business Development & Account Growth Identify opportunities to provide additional services to existing clients Help strengthen customer retention through responsive and professional service Develop relationships that encourage repeat business and referrals Assist with new business opportunities when appropriate Support company growth by maintaining strong client satisfaction Financial & Administrative Management Prepare and maintain event proposals, agreements, invoices, and related documents Assist with payment processing and account-related financial records Keep client information, event files, and supporting documentation organized Update company systems with accurate event details and account information Assist with administrative reporting and other account management responsibilities Professional Standards & Accountability Represent Greenawalt Hospitality with professionalism and a customer-focused attitude Maintain clear, timely, and accurate communication Follow company procedures, venue requirements, and applicable regulations Take ownership of assigned accounts and event responsibilities Demonstrate strong organization, reliability, and attention to detail Support the company's commitment to exceptional hospitality and service Preferred Qualifications At least 2 years of experience in account management, hospitality, customer service, event coordination, sales, or a related field Strong interpersonal skills and the ability to build lasting professional relationships Excellent written and verbal communication skills Highly organized with the ability to manage several accounts and events simultaneously Strong attention to detail and the ability to meet deadlines Comfortable working independently while collaborating with multiple departments Proficiency in Microsoft Office and event management software; TripleSeat experience is a plus Ability to adjust priorities and solve problems in a fast-paced environment Availability for occasional evenings, weekends, and business-related travel Salary $37,500–$45,000 annually, commensurate with education and experience. Benefits Health insurance Retirement benefits Paid holidays Uber/Lyft SafeRide Program Additional company benefits Travel Requirement This position requires occasional travel for client meetings, event visits, and operational needs. Some evening and weekend availability may be necessary depending on scheduled events and client requirements. Candidates should be comfortable with a flexible schedule during busy event periods. Equal Employment Opportunity Statement Greenawalt Hospitality is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, and we do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.