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Jobs · OTHR · California

Hospital Services Representative

San Diego Blood Bank · San Diego, CA · 2 mo ago
On-siteOTHR$20/hrFull-time

About the role

The Hospital Services Representative (HSR) assists in coordinating the daily distribution of blood and blood components and transporting them to and from various locations. The HSR is also responsible for inventory management and ensuring compliance with relevant regulations.

Responsibilities

  • Upholds and demonstrates the San Diego Blood Bank’s Service Excellence Standards.
  • Maintains a neat, clean, and organized work area.
  • Receives and fills orders for blood and blood components from hospitals.
  • Directs the activities of the route drivers, contract couriers, and any other personnel assigned to perform logistical support for the San Diego Blood Bank.
  • Ensures timely communication with San Diego Blood Bank laboratory department team members regarding critically needed blood products.
  • Handles the daily coordination of interdepartmental mail, transport of San Diego Blood Bank computer equipment and important documents for all San Diego Blood Bank and Southern California Blood Bank facilities.
  • Adheres to hospital policies and procedures when delivering blood, supplies, equipment, and other items to their facility(ies).
  • Ensures the safe handling and transporting of blood and blood components.
  • Ensures that appropriate action is taken when notified of security breaches at San Diego Blood Bank facilities.
  • Understands and adheres to the policies, procedures, and standards developed as part of the San Diego Blood Bank Compliance Program.
  • Communicates important information to HS Management team and coworkers using the Shift report and verbal communication with team members.
  • Performs other duties as assigned or directed.

Inventory Management

  • Imports and exports blood and blood components to/from hospitals and blood banks outside of San Diego Blood Bank’s normal service areas.
  • Verifies all products meet transport temperature and regulatory requirements.
  • Maintains competency using Fed Ex, UPS, MNX, etc. and private courier companies’ software to arrange for pick up and shipment of products.
  • Maintains competency with various software programs used by SDBB.
  • Monitors hospital customers' needs using the San Diego Blood Bank Electronic Dashboard Inventory system.
  • Coordinates transferring of blood and blood components between hospital sites when emergency hospital needs arise.

Interdepartmental Support

  • Cross Training
  • Performs irradiation, modification, and labeling of blood and blood components using an X-Ray Irradiator.
  • Handles shipping and pickups for special blood and blood components product orders initiated by the Components Production Laboratory, Immunohematology Reference Laboratory (IRL) and the Research Products and Services (RPS) Department.
  • Determines which antigen negative RBC IRL orders are shipped to hospitals when IRL staff are not available.
  • Assists in maintaining the accuracy of IRL inventories stored in Hospital Services.
  • Performs weekly inventory of IRL units stored at HS2.
  • Handles after hour Bac-T alarms for platelet components. Perform investigation, quarantine, and return of involved blood products from hospitals.
  • Coordinates logistical support for University of California Health Milk Bank deliveries to NICU hospital partners.
  • Calculates shipment costs, creates shipping invoice, and ships blood and blood component products for the RPS Department.
  • Completes billing correction procedures when required to assist with accurate invoicing.
  • Investigates and resolves billing issues as requested by San Diego Blood Bank Business Office.

Quality Assurance

  • Follows and maintains competency on OSHA, FDA, AABB, CAP, and DOT laws, regulations, standards, and guidelines that pertain to activities performed by Hospital Services.
  • Maintains and completes applicable paperwork, checklists, and logs including but not limited to RPS Orders, Courier Statistics, Blood Component Temperature Verification, and Irradiation.
  • Maintains competency with various software programs used by SDBB.
  • Performs filing/digital scanning of Hospital Services documents.
  • Performs final check of regulated documents in Hospital Services.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs used by SDBB.
  • Maintains competency with various software programs

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