Hospital Service Operator

About the role

We are seeking a reliable and professional Customer Service Representative to support hospitals, physician offices, and healthcare clinics in a fast-paced healthcare communications environment. This role involves handling inbound calls, identifying appropriate on-call providers, and routing urgent patient and medical staff communications. The ideal candidate is a quick learner with excellent attendance, strong communication skills, and a proven track record of reliability.

Responsibilities

• Handle high-volume inbound calls from patients, hospitals, and medical practices.
• Determine on-call providers and accurately route calls using internal databases and established protocols.
• Deliver exceptional customer service while managing sensitive healthcare-related communications.
• Maintain productivity and service-level standards in a fast-paced environment.
• Communicate professionally with patients, medical staff, and internal teams.

Schedule

• Fully onsite position with a second-shift schedule of 2:00 PM to 11:00 PM.
• Must be available to work every Saturday, with scheduled days off during the week.
• Schedules are provided 3-4 weeks in advance.
• Position is considered essential and requires availability during holidays and inclement weather.
• Training is conducted onsite and attendance is mandatory throughout the 2-3 week training period.

Requirements

• Customer service experience required; call center experience preferred.
• Experience in a healthcare setting (hospital, medical practice, clinic, or health center) strongly preferred.
• Strong communication, phone etiquette, and data entry skills.
• Minimum typing speed of 40 WPM.
• Positive attitude, strong work ethic, and ability to learn quickly.
• Demonstrated job stability and excellent attendance record.
• Medical terminology knowledge is a plus.

Pay

The pay range for this position is $22.00 - $25.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

This is a Contract to Hire position based out of Boston, MA.