Hospital Operations Supervisor

About the role

The Hospital Operations Supervisor is responsible for leading the daily activities at a hospital-based Asset360 account, which includes delivering medical equipment to patient rooms and standby locations, retrieving soiled equipment, cleaning and processing equipment, conducting equipment tracking rounds throughout patient rooms and recording each activity. Responsibilities also include managing the medical equipment inventory, maximizing equipment utilization, in-servicing clinical staff and maintaining detailed customer records (billing information and other as appropriate).

Responsibilities

• Delivers medical equipment to patient rooms and standby locations.
• Retrieves soiled equipment.
• Cleans and processes equipment.
• Conducts equipment tracking rounds throughout patient rooms and records each activity.
• Manages the medical equipment inventory.
• Maximizes equipment utilization.
• In-services clinical staff.
• Maintains detailed customer records (billing information and other as appropriate).
• Coordinates and supervises equipment management teams.

Requirements

• Associate’s or Bachelor’s degree preferred or equivalent work experience.
• 1 – 2 years in supervisor/management or customer excellence experience preferred.
• Business and financial management understanding to assist with contract management and account margin maintenance.
• Preferred knowledge of healthcare industry, including an understanding or experience with hospital medical equipment.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willing to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
• Valid driver’s license.
• Able to lift and/or push 75 pounds.
• Able to stand and walk for long periods of time.

Qualifications

• Knowledge and physical requirements as outlined above.

Skills

• Effectively builds credibility and trust with customer administration, clinicians and staff.
• Possesses quality orientation with a “get it right the first time” attitude.
• Assists with the creation of a positive atmosphere and work environment for team.
• Demonstrates team orientation and shows respect for others.
• Demonstrates strong communication and presentation skills (listening, writing and speaking).
• Proactive and self-directed; exhibits strong problem solving skills.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Organized; prioritizes to meet deadlines.
• Responds positively to challenges and targets.
• Remains calm and self-controlled in the face of ambiguity and change.

Benefits

$60,000/annual + full benefits.