Hospital Manager - PetVax Complete Care Centers East Memphis

Description

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

We offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

Position Overview

Lead and support a dedicated team in a well-established veterinary hospital network that prioritizes high-quality patient care, collaboration, and exceptional client service across multiple locations.

Enjoy opportunities for professional growth and leadership development while making a meaningful impact on hospital operations, team performance, and the overall health and well-being of pets in the community.

Key Responsibilities

- Supervises the staff within all hospital support departments; achieves and maintains all labor goals.

- Hires and trains office and technical clinic support staff; responsible for new hire paperwork.

- Orients and trains new clinic staff to the hospital and duties.

- Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discusses with the Regional Manager weekly.

- Conducts timely performance appraisals.

- Documents and reports accidents; files appropriate reports.

- Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.

- Manages schedules for technical and administrative staff coordinates the DVM.

- Monitors Workforce Management for missed punches and management of overtime hours daily.

- Administers the daily operations.

- Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.

- Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.

- Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.

- Assists in resolving issues with pet owners where appropriate.

- Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.

- Responsible for all local accounting functions; ensure daily financial information is accurate.

- Oversees the management of the inventory and ensures proper documentation and systems are in place.

- May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.

- May be responsible for contracts or negotiations with insurance providers.

- Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.

- Performs other duties and responsibilities as assigned by the Manager.

Qualifications (Required)

• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
• Establish and maintain productive and cooperative working relationships.
• Active time management and organizational skills to complete work promptly.
• Excellent communications skills both orally and in writing.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).

Preferred Skills (Nice to Have)

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
• Analytical skills: strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
• Strategic planning: the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
• Leadership: ability to effectively manage and direct hospital staff towards a common goal.
• Decision-making skills: possess the ability to make good decisions, solve problems, and decide on essential matters.
• Communications: demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
• Resourcefulness and adaptability: the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
• Compliance: ability to understand and manage important compliance regulations and requirements of the hospital.
• Planning and prioritizing: must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources